Electronic Appeals
Attention: Changes!
The Postavy District Executive Committee informs that from January 2, 2023, in accordance with the Law of the Republic of Belarus dated June 28, 2022, No. 176-Z "On Amending the Law of the Republic of Belarus "On Appeals of Citizens and Legal Entities"", the procedure for submitting electronic appeals has changed.
Thus, the term electronic appeal will refer to an appeal submitted by an applicant through the appeal accounting and processing system.
Article 1 of the Law of the Republic of Belarus dated July 18, 2011,
No. 300-Z "On Appeals of Citizens and Legal Entities" has been supplemented with the definition of state unified (integrated) republican information system for accounting and processing of appeals of citizens and legal entities – an information system designed for submitting electronic appeals to state bodies and other state organizations and receiving responses (notifications) to them, as well as for processing electronic appeals, responses (notifications) to them, electronic copies of written appeals, electronic copies of responses (notifications) to written appeals, and other information on the consideration of appeals, on leaving appeals without substantive consideration.
Article 25. Consideration of Electronic Appeals of the Law of the Republic of Belarus dated July 18, 2011, No. 300-Z "On Appeals of Citizens and Legal Entities" is set forth as follows:
"1. Electronic appeals are submitted to state bodies and other state organizations through the appeal accounting and processing system and are subject to consideration in the manner established for the consideration of written appeals, taking into account the specifics provided for by this article.
Access to the appeal accounting and processing system for state bodies and other state organizations, as well as for applicants, is provided free of charge. The use of information resources (systems) of state bodies and other state organizations for the functioning of the appeal accounting and processing system is carried out free of charge.
The provision of information about appeals from the appeal accounting and processing system without the consent of citizens, their representatives, or legal entities about whom the information is requested, is permitted for the purpose of considering appeals of these citizens, their representatives, or legal entities by higher organizations, as well as by other state bodies and other state organizations in cases provided for by legislative acts.
The procedure for state bodies and other state organizations to submit information to the system for recording and processing appeals, the procedure for providing information from this system to state bodies and other state organizations, as well as to applicants, the procedure for identifying (authorizing) applicants in the system for recording and processing appeals, and other issues related to the functioning of the system for recording and processing appeals, are established by the Council of Ministers of the Republic of Belarus.
The owner of the system for recording and processing appeals and its operator, who also provides the technical conditions for the functioning of the system for recording and processing appeals, are determined by the Council of Ministers of the Republic of Belarus.
2. Electronic appeals must comply with the requirements established by paragraph 1, sub-paragraphs two to four of paragraph 2, or sub-paragraphs two to five of paragraph 3 of Article 12 of this Law.
Electronic appeals submitted by representatives of applicants must be accompanied by electronic documents confirming their authority.
The essence of an electronic appeal cannot be set out by means of links to Internet resources. The text of the appeal must be legible. The use of obscene or offensive words or expressions in appeals is not permitted.
If the requirements established by parts one to three of this paragraph are not met, the electronic appeal may be left without consideration on the merits in the manner established by paragraph 4 of Article 15 of this Law.
3. Responses (notifications) to electronic appeals are sent through the system for recording and processing appeals, with the exception of the case provided for in part two of this paragraph.
Written responses (written notifications are sent) to electronic appeals if the applicant requests a written response in their electronic appeal.”.