Procedure for receiving citizens, including individual entrepreneurs, their representatives, and representatives of legal entities at the Postavy District Executive Committee

Procedure for receiving citizens, including individual entrepreneurs, their representatives, and representatives of legal entities at the Postavy District Executive Committee (hereinafter referred to as Postavy District Executive Committee):

start of work – 8:00 AM;
end of work – 5:00 PM;
lunch break – from 1:00 PM to 2:00 PM.
Days off: Saturday, Sunday.

On weekends and public holidays, the reception office of the Chairman of the Postavy District Executive Committee has responsible employees on duty from 8:00 AM to 7:00 PM.

General management of personal reception of citizens, individual entrepreneurs, and representatives of legal entities (hereinafter referred to as personal reception) at the Postavy District Executive Committee is carried out by the Chairman of the District Executive Committee.

Personal reception at the Postavy District Executive Committee is conducted by: the Chairman of the District Executive Committee, the First Deputy Chairman, Deputy Chairmen, the Head of Affairs – Head of the Department of Affairs of the District Executive Committee within their competence in accordance with the distribution of duties, and heads of structural subdivisions of the District Executive Committee according to the schedule.

The Chairman of the District Executive Committee conducts personal reception on the second and fourth Wednesdays of each month from 8:00 AM to 1:00 PM.

In the temporary absence of the Chairman of the District Executive Committee on the scheduled day of personal reception, the personal reception is carried out by the person acting as his substitute.

If a public holiday or a holiday declared non-working in the established manner falls on the day of personal reception, the scheduled day of personal reception is postponed to the next working day.

The schedule for personal reception by the leadership of the Postavy District Executive Committee and heads of structural subdivisions of the District Executive Committee is approved by the Chairman of the District Executive Committee, placed in accessible places for viewing in the building of the District Executive Committee and at the location of its structural subdivisions, published on the official website of the Postavy District Executive Committee, and sent to rural executive committees (hereinafter referred to as rural executive committees) of the district.

Information about the name, location, and operating hours of superior bodies of structural subdivisions of the Postavy District Executive Committee is placed at their location in publicly accessible places (on information stands and (or) by other means).

Heads are not entitled to refuse personal reception when approached in the established manner on issues within the competence of these officials.

In cases of repeated appeals on the same issue, with answers and results of exhaustive checks on previous appeals, and in the absence of new arguments or newly discovered circumstances, personal reception may be refused.

Proposals, applications, and complaints that are not covered by the Law of the Republic of Belarus "On Appeals of Citizens and Legal Entities" cannot be subject to consideration at personal reception by officials of the Postavy District Executive Committee.

The organization of personal reception by the leadership of the Postavy District Executive Committee is ensured by the Head of Affairs – Head of the Department of Affairs of the District Executive Committee, and in structural subdivisions – by their heads or other authorized officials.

The Chairman of the District Executive Committee, the First Deputy Chairman, Deputy Chairmen, the Head of Affairs – Head of the Department of Affairs of the District Executive Committee conduct personal reception by appointment and without one.

Appointments for personal reception with the Chairman of the District Executive Committee, his deputies, the Head of Affairs – Head of the Department of Affairs of the District Executive Committee are made at the reception office when citizens apply in person or by phone 41045.

Information on the procedure for making preliminary appointments for personal reception with the leadership of the Postavy District Executive Committee is placed on the stand. When making an appointment for personal reception, the essence of the issue, the motives of the appeal, and other information are clarified.

Preliminary work on organizing personal reception is carried out by the Head of Affairs – Head of the Department of Affairs of the District Executive Committee in cooperation with the heads of structural subdivisions of the District Executive Committee, chairmen of rural executive committees, and heads of district organizations. If necessary, the Head of Affairs – Head of the Department of Affairs of the District Executive Committee has the right to request from the relevant local government and self-government bodies, structural subdivisions of the District Executive Committee, other state bodies subordinate to the District Executive Committee, and district organizations the necessary information and reference materials on the substance of the appeal.

During preliminary appointment, and the study of submitted materials, the Head of Affairs – Head of the Department of Affairs of the District Executive Committee determines the need for the participation of heads and employees of relevant structural subdivisions of the District Executive Committee and district organizations in personal reception, and resolves issues related to ensuring high-quality and organized personal reception.

The Chairman, First Deputy Chairman, Deputy Chairmen, heads of structural subdivisions, except for the heads of the education department, internal affairs department, and civil registry office, conduct personal reception at the District Executive Committee at the address: Postavy, Lenin Square, 25, in their official offices. The Head of Affairs – Head of the Department of Affairs of the District Executive Committee conducts personal reception at the address: Postavy, Lenin Square, 25, office No. 1. The Head of the Education Department of the District Executive Committee conducts personal reception at the address: Postavy, P. Morozova St., 33B, in his official office. The Head of the Internal Affairs Department of the District Executive Committee conducts personal reception at the address: Postavy, Sovetskaya St., 43, in his official office. The Head of the Civil Registry Office conducts personal reception at the address: Postavy, Lenin Square, 21A, in his official office.

Citizens, individual entrepreneurs, and representatives of legal entities are received on the appointed day for personal reception in order of priority upon presentation of an identity document and authorization.

The person conducting the personal reception, guided by the legislation of the Republic of Belarus, within their competence, has the right to make one of the following decisions:

give an oral explanation on the substance of each of the raised questions;
grant the request, informing the applicant of the procedure and deadline for the execution of the adopted decision;
refuse to grant the request, explaining the reasons for the refusal and the procedure for appealing the adopted decision.

If the issue stated in the oral appeal cannot be resolved during personal reception, the appeal may be stated in writing and is subject to consideration in the manner established by Article 14 of the Law of the Republic of Belarus "On Appeals of Citizens and Legal Entities".

The registration of appeals received at personal reception of citizens, individual entrepreneurs, and representatives of legal entities, the provision of information on the results of consideration, as well as control over the execution of instructions given based on the results of personal reception, is carried out by the legal department, the department for work with appeals of citizens and legal entities of the District Executive Committee, and in the structural subdivisions of the District Executive Committee – by designated employees using one of the registration and control forms: automated (electronic), card (in registration and control cards), or journal form for recording appeals from personal reception of citizens.

On the results of the execution of instructions from the leadership of the Postavy District Executive Committee on appeals received at personal reception, the executors inform the applicant and the official who conducted the reception within the period established by Article 17 of the Law of the Republic of Belarus "On Appeals of Citizens and Legal Entities".

Executed instructions from personal reception are removed from control by decision of the officials who conducted the personal reception.

The reception of citizens by the leadership and other officials of the Postavy District Executive Committee at the citizens' place of residence is conducted in accordance with the schedule approved by the Chairman of the District Executive Committee. The population is informed about the place and time of the on-site reception through the media.