Appeals

Appeals from citizens, individual entrepreneurs, and legal entities

Appeals from citizens, individual entrepreneurs, and legal entities, the consideration of which falls within the competence of the Civil Registry Office, may be sent (submitted):

by mail to: 211875, Postavy, Lenin Square, 25;

to the Postavy District Executive Committee at:
Postavy, Lenin Square, 25, office No. 12.

through the state unified (integrated) republican information system for recording and processing appeals from citizens and legal entities обращения.бел by selecting the organization (state body) – Postavy District Executive Committee

Appeals from citizens, individual entrepreneurs, and legal entities are considered by the Postavy District Executive Committee centrally in accordance with the requirements of the Law of the Republic of Belarus "On Appeals from Citizens and Legal Entities," Decree of the President of the Republic of Belarus of October 15, 2007, No. 498 "On Additional Measures for Working with Appeals from Citizens and Legal Entities."

Submission of electronic appeals to the Postavy District Executive Committee is carried out through the state unified (integrated) republican information system for recording and processing appeals from citizens and legal entities обращения.бел

An electronic appeal from a citizen, including an individual entrepreneur, must contain:

- surname, first name, patronymic or initials of the

citizen;

- address of residence (place of stay) of the citizen;

- statement of the essence of the appeal;

- email address of the citizen.

An electronic appeal from a legal entity must contain:

- full name of the legal entity;

- location of the legal entity;

- statement of the essence of the appeal;

- surname, first name, patronymic of the person authorized to sign appeals;

- email address of the legal entity.

Electronic copies of documents confirming their authority must be attached to electronic appeals submitted by representatives of applicants.

Documents on the results of previous consideration of appeals and other documents and/or information necessary to resolve the issues raised in the appeals may be attached to electronic appeals.

Acceptable formats for attached documents and/or information in electronic form are Portable Document Format/A (PDF/A), Office Open XML (DOCX), dual format with markup (DOC), Rich Text Format (RTF), text file (TXT), Open Document Format (ODT), archiving and data compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).

 PROCEDURE FOR CONSIDERATION
OF ELECTRONIC APPEALS 

Electronic appeals must be considered no later than 15 days from the date of registration, and those requiring additional study and verification – no later than 1 month.

If, for the substantive consideration of an electronic appeal, personal data of the applicant or other persons, other than those contained in the appeal, are required, an oral or written appeal should be submitted.

Responses (notifications) to electronic appeals are sent to the email address of the applicants, specified in the electronic appeals. Written responses are provided to electronic appeals.

answers (written notifications are sent) in cases where:

the applicant, in their electronic appeal, requests a written response or simultaneously requests a written response and a response to their email address;

the electronic appeal contains an email address to which, due to technical reasons, the response (notification) could not be delivered.

Electronic appeals that (or for which) are not considered on their merits:

- are not written in Belarusian or Russian;

- do not contain the surname, given name, patronymic, address of residence (place of stay) of the citizen;

- do not contain the full name of the legal entity and its location address, surname, given name, patronymic of the head or person authorized to sign appeals in the prescribed manner (for legal entities), the applicant's email address;

- contain text that is illegible;

- contain obscene or offensive words or expressions;

- are submitted by representatives of applicants, and electronic copies of documents confirming their authority are not attached to them;

- are subject to consideration in accordance with legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative processes, legislation on administrative procedures, or in accordance with legislative acts, a different procedure for submitting and considering such appeals is established;

- contain questions that are not within the competence of the main department of justice of the Vitebsk Regional Executive Committee;

- the deadline for filing a complaint has been missed without a valid reason;

- a repeated appeal has been submitted, if it has already been considered on its merits and does not contain new circumstances relevant to the consideration of the appeal on its merits;

- correspondence with the applicant has been terminated.

WITHDRAWAL OF ELECTRONIC APPEAL

The applicant has the right to withdraw their appeal before it is considered on its merits. The withdrawal of an electronic appeal is carried out by submitting a written application or sending an application in electronic form in the same way as the electronic appeal was sent.

APPEALING RESPONSES TO APPEALS

The response of the Postavy District Executive Committee to an appeal or the decision to leave an appeal without consideration on its merits may be appealed to a higher organization.